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If you are not satisfied with the merchandise(s) received, please use the contact us form to contact customer service for an RMA number, we might ask you to attach a photo or photos to show what the problem is. Notice that you must do so within seven days after the merchandise(s) were received. We might issue product exchange, send the packaging for returning the product for an exchange. If however a whole refund is desired, we will issue a whole refund once the package is returned in the original condition and inspection is okay.